Last Updated: [13/7/2024]

Thank
you for choosing Raincer! We want to ensure your satisfaction with our mobile
accessories and speakers. Please read our return policy carefully to understand
your options for returning or exchanging products.

1. Eligibility for Returns

1.1
Defective or Damaged Products:
If you receive a defective or damaged product, please contact our customer
service within 24 HOURS of receiving your order. We will provide instructions
on how to return the item.

1.2
Incorrect Orders:
If you receive the wrong product, contact our customer service within 24 hours,
and we will arrange for the correct item to be shipped to you.

1.3
Change of Mind:
If you simply changed your mind or are dissatisfied with your purchase, you may
return the product within 24hours of receiving it. Please note that a
restocking fee may apply, and the product must be in its original condition
with all packaging.

2. Return Process

2.1
Contact Customer Service:
To initiate a return, please contact our customer service at raincercustomerservice@gmail.com.
Provide your order number, a description of the issue, and, if applicable,
photos of the defective or damaged product.

2.2
Return Authorization:
Our customer service team will provide you with a return authorization and instructions
on how to return the product.

2.3
Return Shipping:
You are responsible for the return shipping costs, except in cases of defective
or damaged products or incorrect orders.

3. Refunds and Exchanges

3.1
Refunds: Once
we receive and inspect the returned product, we will process your refund within
7-10 business days. The refund will be issued to the original payment method.

3.2
Exchanges: If
you are exchanging a product due to defects or damages, we will ship the
replacement item to you at no additional cost.

4. Exceptions

4.1
Non-Returnable Items:
Certain items, such as mobile cover, earbud case, watch straps, mobile and
smart watch guard, are not eligible for return unless defective.

4.2
Warranty: Our
products are covered by a limited warranty. Please refer to the warranty
information provided with your product for details.

5. Contact Us

If
you have any questions or concerns about our return policy, please contact our
customer service at raincercustomerservice@gmail.com.