Last Updated: [13/7/2024]

Thank
you for choosing RAINCER TECHNOLOGIES PVT LTD! We strive to provide quality
mobile accessories and tower speakers, and we understand that there may be
instances where a replacement is necessary. Please review our replacement
policy for guidance on the replacement process.

1. Eligibility for Replacements

1.1
Defective or Malfunctioning
Products: If you receive a defective or malfunctioning mobile
accessory or tower speaker, please contact our customer service within 24 HOURS
of receiving your order. We will provide instructions on how to return the item
for a replacement.

1.2
Incorrect Orders:
In the event that you receive the wrong mobile accessory or tower speaker,
contact our customer service within 24HOURS, and we will arrange for the
correct item to be shipped to you.

2. Replacement Process

2.1
Contact Customer Service:
To initiate a replacement, please contact our customer service at
Raincercstomersupport@gmail.com. Provide your order number, a description of
the issue, and, if applicable, photos of the defective or incorrect product.

2.2
Return Authorization:
Our customer service team will provide you with a return authorization and
instructions on how to return the product.

2.3
Return Shipping:
You are responsible for the return shipping costs, except in cases of defective
or incorrect products.

3. Replacement Shipping

3.1
Processing Time:
Once we receive and inspect the returned product, we will process the
replacement within 2-4 business days.

3.2
Shipping of Replacement:
We will ship the replacement item to you at no additional cost.

4. Exceptions

4.1
Non-Replaceable Items:
Certain items, such as watch straps, mobile & watch guards, mobile covers
& earbuds case, may not be eligible for replacement unless defective.

4.2
Warranty: Our
products are covered by a limited warranty. Please refer to the warranty
information provided with your product for details.

5. Contact Us

If
you have any questions or concerns about our replacement policy, please contact
our customer service at Raincercustomerservice@gmail.com.